11. No Per-Sit Fee
14. Hosted Solution
Features of our Predictive Dialer.
- Set your own caller ID name and number that will show to your contacts.
- Real time monitoring of agents.
- Record 100% of the calls or manually control when the system records.
- Utilize blended call center, allowing the same agent to be able to seamlessly take a predictive call, robocall, or inbound call.
- Real time monitoring of the contacts being dialed.
- Setup Inbound numbers and assign them to a specific campaign for inbound calls or call blending to the agents.
- Implement any simple or sophisticated IVR ACD solution for any campaign.
- Schedule Callbacks. Assign a customizable script to your Agents that will lead them through the Contact interaction.
- Easily configurable with integrated database fields. There are 3 options to play a message to your contacts.
- Wait for Beep & Agent Drops: If the agent chooses this option, the system will immediately disconnect the agent and then automatically wait for the beep from an answering machine to play the chosen message.
- Play & Hang-up & Agent Drops: If the user chooses this option the system will immediately disconnect the agent and immediately play the chosen message to the Contact.
- Play Message with Agent: If the agent chooses this option the system will immediately play the chosen message to the agent and Contact.
- Blind Transfer, Warm Transfer and 3-way Conferencing. Email your Contact while the agent has them on the phone.
- Easy screen pop for CRM or third party applications. Create custom database fields with a simple interface.
- Create Custom Dispositions Assign Contacts to specific agents which allows for Sr. collectors, closers or verifiers to work their own queues.
- Allow an Administrator to import a list of phone numbers into the Do Not Call List or they can be added individually.
- Importing Contacts into a Campaign with an easy to use drag and drop interface.